The Franklin County Child Support Enforcement Agencyis trying to use a less bureaucratic, more customer-oriented approach to attempt to get more parents to make payments. The agency is among eight in Ohio altering how they treat parents as part of an experimental federal program. Director Susan Brown says the agency is changing from its punitive approach to make the child-support process less intimidating and overwhelming. The paperwork has been simplified, and workers try to help parents find ways to resolve problems. The agency sends thank-you notes to encourage parents to continuing making payments, and business-reply envelopes to make it more convenient to do so.
Franklin County Trying Friendlier Approach To Collect Child Support
