IM works in the workplace

Columbus, OH – A study involving Ohio State University and the University of California, Irvine finds instant messaging software can be beneficial in the workplace. Kelly Garrett, co-author of the study and OSU assistant professor of communication, says instant messaging allows workers to solicit answers to quick questions at convenient times resulting in less interruptions. Garrett tells Mike Foley the study stemmed from a debate among researchers - those who beleive the technology leads to more interruptions along with less productivity and others who feel just the opposite.